Shipping policy

NAYA by Africa Shipping Policy

1. Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).
• During high-demand periods or sales, processing times may be slightly extended.

2. Shipping Rates & Delivery Times

We offer shipping to Ghana and select international destinations.

• Domestic (Ghana)

  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-2 business days

• International Shipping

  • Standard International: 7-14 business days (varies by destination)
  • Expedited International: 5-7 business days

Shipping costs are calculated at checkout based on your location and order weight.

3. Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.
• For international shipments, customs processing times may vary and affect delivery dates.

4. Customs, Duties & Taxes

• For international orders, customs fees, duties, and taxes may apply and are the responsibility of the customer.
• NAYA by Africa is not responsible for any customs delays.

5. Missing or Lost Packages

• If your package is marked as delivered but you haven’t received it, please check with your local courier or neighbors.
• If the issue is unresolved, contact us at [Your Support Email], and we will assist you.

6. Damaged Items & Returns

• If your order arrives damaged, please take photos and contact us within 48 hours of delivery.
• For return requests, refer to our Return & Refund Policy.